Effective Date: 20/08/2024

1. Introduction

Welcome to www.duaynepearce.com and www.duaynepearce.shop (“we”, “our”, “us”). This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our e-commerce website www.duaynepearce.shop and www.duaynepearce.com. Your privacy is important to us, and we are committed to protecting your personal information.

2. Information We Collect

• Personal Information: When you make a purchase, register an account, or contact us, we may collect personal information such as your name, email address, phone number, shipping and billing addresses, and payment information.
• Order Information: Details of the products you purchase, including product names, quantities, prices, and transaction history.
• Usage Data: Information about your interactions with our website, including IP address, browser type, operating system, referring URLs, and pages viewed.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, track your browsing behaviour, and analyse website performance.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Order Processing: To process and fulfill your orders, including managing payments, shipping, and delivering products.
• Account Management: To manage your account, including updating your profile, order history, and preferences.
• Customer Service: To respond to your inquiries, provide support, and handle returns and exchanges.
• Marketing: To send you promotional materials, newsletters, and special offers, with your consent.
• Improvement: To analyse and improve our website, products, and services based on your usage and feedback.
• Legal Compliance: To comply with legal obligations, resolve disputes, and enforce our policies.

4. How We Share Your Information

We may share your information in the following circumstances:

• With Service Providers: We may share your information with third-party service providers who assist us in processing transactions, managing shipments, and providing customer support, as long as they agree to keep your information confidential.
• For Legal Reasons: We may disclose your information if required by law, to respond to legal processes, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorised access, use, or disclosure. While we strive to use commercially acceptable means to protect your data, no method of transmission over the internet or electronic storage is completely secure.

6. Your Choices

• Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.
• Cookies: You can manage your cookie preferences through your browser settings. Disabling cookies may affect the functionality of our website.
• Access and Correction: You have the right to access, update, or correct your personal information by logging into your account or contacting us directly.

7. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it.

8. International Data Transfers

If you are located outside Australia, your information may be transferred to and processed in Australia and other countries. By using our website, you consent to the transfer of your information to Australia and other locations.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the updated policy on our website. The updated policy will be effective as of the date of posting. Your continued use of our website after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at hello@duaynepearce.com